Course Offerings

This integrated course helps students gain a broader understanding of IT foundations. As the course advances, course participants are expected to become proven problem solvers capable of managing important IT support jobs and understanding technologies such as networking, security, and virtualization. By the end of the course, students should be proficient in identifying and using best practices to troubleshoot and manage mobile devices, virtualization and cloud computing, hardware, operating systems, software, and networking. Additionally, students should be prepared to take the CompTIA IT Fundamentals , CompTIA A 220-1101 and 220-1102 certification examinations.

Course Objectives

CompTIA IT Fundamentals+ FC0-U61:
• Identify and explain the basic IT concepts, terminology, IT infrastructure, software development, and database use
• Demonstrate knowledge to install software, establish basic network connectivity
• Identify or prevent basic security risks
• Understand troubleshooting theory and preventative maintenance of devices
• Prepare to take the CompTIA IT Fundamentals+ exam

CompTIA A+ 220-1101 and 220-1102
• Install, configure, and maintain computer equipment, mobile devices, and software for end users
• Service components based on customer requirements
• Describe appropriate workplace safety and harassment
• Understand networking basics and apply basic cybersecurity methods to mitigate threats
• Properly and safely diagnose, resolve, and document common hardware and software issues
• Apply troubleshooting skills and provide customer support using appropriate communication skills
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments
• Prepare to take the CompTIA A+ exams

Outline of instruction

CompTIA IT Fundamentals+
1. Getting Started
2. Core Hardware Components
3. Peripherals and Connectors
4. Computing Devices and the Internet of Things
5. Operating Systems
6. Software Applications
7. Software Development
8. Database Fundamentals
9. Networking Concepts and Technologies
10. Security Concepts and Threats
11. Security Best Practices
12. Business Continuity and Computer Support
13. Certification Exam Preparation for CompTIA IT Fundamentals+

CompTIA A+ 220-1101
1. Motherboard, Processors, and Memory
2. Expansion Cards, Storage Devices, and Power Supplies
3. Peripherals, Cables, and Connectors
4. Printers and Multifunction Devices
5. Networking Fundamentals
6. Introduction to TCP/IP
7. Wireless and SOHO Networks
8. Network Services, Virtualization, and Cloud Computing
9. Laptop and Mobile Device Hardware
10. Mobile Connectivity and Application Support
11. Troubleshooting Methodology and Resolving Core Hardware Problems
12. Hardware and Network Troubleshooting
13. Certification Exam Preparation for CompTIA A+ 220-1101

CompTIA A+ 220-1102
1. Operating System Basics
2. Windows Configuration
3. Windows Administration
4. Working with macOS and Linux
5. Security Concepts
6. Securing Operating Systems
7. Troubleshooting Operating Systems and Security
8. Scripting and Remote Access
9. Safety and Environmental Concerns
10. Workplace Safety and Harassment
11. Documentation and Professionalism
12. Certification Exam Preparation for CompTIA A+ 220-1102

Contact Hours

144

CEUs

1

Industry Standard, State or National Certification

CompTIA

CE or CU Articulation

No

Prerequisites

Prior to course enrollment, students should have the ability to demonstrate technological literacy in alignment with the Computer Technology Basics for Digital Literacy course or have equivalent knowledge and skills.

Text and Supplies Needed

None

Clinical Site/Special Facilities

None

Requirements for Successful Completion

90% attendance"Demonstrate an understanding of at least 80% of course material taught."

Accreditation/Special Approval Requirements

N/A

Intended Audience

Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).

Specific Industry or Business Support Needs

Help Desk Technician, Field Service Technician, Analyst, IT Support Specialist

Wake County Need for Industry Positions

According to Burning Glass Technologies, Wake County has a very high demand for these job titles

Industry or Job Titles Related to training Outcomes for Employment

Help Desk Technician

Field Service Technician

Analyst

IT Support Specialist

Related Courses

CIS-3100L2

NOS-3100AE

ABE-08005

ABE-08006

AHS-CET2H

AHS-CIS10

HRD-3005AY2

HRD-3005BG2

NOS-3100DE

NOS-3100IE

Course Contact Information

Rochelle Waters
9195325579
[email protected]