Course Offerings

This online medical administrative assistant training program prepares aspiring medical administrative assistants in how to assist the health care teams with patient flow and day-to-day administrative operations. Through the online training, you learn skills to prepare you for working alongside medical providers performing a range of administrative duties, including welcoming patients and visitors, scheduling appointments, maintaining the reception area, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, collecting copayments and communicating via the phone and patient portal.

Course Objectives

Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients

Master the fundamentals of medical terminology, professional skills for success in the field and ethical best practices

Acquire the basics of working with medical documents, medical billing and coding processes

Effective patient communication with prospective patients and fellow professionals in the medical industry

Outline of Instruction

Medical Assisting Foundations


Professional Behavior

Legal and Ethical Issues

The Art of Communicating

Telecommunications, Telephone Professionalism and Telephone Techniques

Written Communications

Medical Office Environment

Patient Scheduling

Managing Medical Records

Introduction to Health Insurance

Medical Coding: An Overview

Patient Accounts

Insurance Claims, Patient Billing and Collections

Daily Financial Practices

Managing the Office

Pharmacology

Preparing for Your Career

Contact Hours

160

CEUs

No

Industry Standard, State or National Certification

Certification

Certified Medical Administrative Assistant (CMAA)

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

There are no prerequisites to take this course. However, to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have one before enrolling for this course.

Learning Supplies Needed

Hardware requirements:
This course can be taken on either a PC, a Mac or a Chromebook.

Software requirements:
PC: Windows 8 or later
Mac: macOS 12 or later
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Microsoft Word Online
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account

Instructional material requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately seven to 10 business days after enrollment: "Medical Assisting: Administrative & Clinical Competencies" by Michelle Blesi and the accompanying workbook.
NOTE: You will receive a digital book if the physical book is on back order.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

85% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

This course is intended for medical professionals.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Non-Credit Online Learning https://ceonline.waketech.edu
919-532-5847
[email protected]