Course Offerings

This IT Support Technician course is the second part of a two-course series for students who have completed the first course. It prepares you for the CompTIA A Core 2 certification and equips you with essential skills for a career in IT support.

In this course, you will learn to manage operating systems like Windows, macOS, and Linux, focusing on installation and maintenance. You will also explore key cybersecurity practices to protect data and systems. Additionally, you will develop troubleshooting skills for common hardware and software issues and understand best practices for operational procedures in IT environments.

Course Objectives

Install and configure various operating systems, ensuring optimal performance and user accessibility.

Recognize and apply essential cybersecurity practices to protect systems and data from threats.


Diagnose and troubleshoot common hardware and software issues effectively.


Apply best practices for operational procedures, including documentation and asset management.


Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices.

Outline of Instruction

Operating Systems

Security

Software Troubleshooting

Operational Procedure

Contact Hours

42

CEUs

1

Industry Standard, State or National Certification

Certification

CompTIA / CompTIA A+ 220-1202 (Core 2)

Website

https://www.comptia.org/certifications/a

Certification Learning Outcomes/Requirements

Install, configure, and maintain computer equipment, mobile devices, and software for end users.


Service components based on customer requirements.


Understand networking basics and apply basic cybersecurity methods to mitigate threats.


Properly and safely diagnose, resolve, and document common hardware and software issues.


Apply troubleshooting skills and provide customer support using appropriate communication skills.


Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.

CE or CU Articulation

No

Prerequisites

Prospective students should have completed the CompTIA A+ 220-1202 (Core 2) certification exam or have equivalent knowledge and skills.

Learning Supplies Needed

CompTIA A+ Certification Exam Study Guide, access to computer labs with necessary hardware and software.

Clinical Site/Special Facilities

Computer lab for hands-on training.

Requirements for Successful Completion

80% attendance
Actively engage in class activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for the CompTIA A+ Core 2 certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.

Accreditation/Special Approval Requirements

N/A

Intended Audience

Anyone desiring to enter the IT field, those who want to build on foundational knowledge and skills, or individuals interested in updating their CompTIA A+ certification.

Specific Industry or Business Support Needs

Technical Specialist, Desktop Support Technician, IT Specialist

Wake County Need for Industry Positions

Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.

Industry or Job Titles Related to Training Outcomes for Employment

IT Specialist

Desktop Support Technician

Technical Specialist

Related Courses

Course Contact Information

Rochelle Waters
9195325579
[email protected]