Blackboard Help

Test won’t load? Document won’t open? If you have a technical problem in an online course, call the Help Desk.

*Note: If you are experiencing login issues, first try resetting your password by visiting our password portal at http://mypassword.waketech.edu/. As an extra layer of protection, student passwords expire every 120 days. Most login issues are due to passwords expiring. By resetting your password using the portal, you may be able to resolve your login issues without having to wait for assistance.

Help Desk Hours
Monday through Friday, 7:00 a.m. — 5:00 p.m.
919-866-7000
Press 1 for student assistance; press 1 for Blackboard help.

After-hours Support for Students
For assistance on weekends or after 5 p.m., contact Blackboard Student Services helpdesk using the contact information below.

Blackboard Student Services
1-866-471-4252
Website: Blackboard Student Services