College Closed Monday Because of Winter Storm

Due to inclement weather, all Wake Tech campuses will be closed Monday, January 26, 2026. Students taking in-person classes should check with their instructors for more information. Online classes will continue as scheduled. Many Wake Tech services, including Admissions and Academic Advising, are available virtually at virtualsupport.waketech.edu. Wake Tech employees who can work remotely should do so.

Credit Programs

Office Administration

Course Descriptions

These courses are offered in Fall semester only:

  • HMT-110
  • OST-138
  • OST-141
  • OST-148
  • OST-155
  • OST-181
  • OST-249

These courses are offered in Spring semester only:

  • HMT-211
  • HMT-212
  • OST-142
  • OST-149
  • OST-153
  • OST-156
  • OST-165
  • OST-243
  • OST-260
  • OST-288
  • OST-289

These courses are offered in Summer term only:

  • OST-247
  • OST-248

OST-080: Keyboarding Literacy

This course is designed to develop elementary keyboarding skills. Emphasis is placed on mastery of the keyboard. Upon completion, students should be able to demonstrate basic proficiency in keyboarding.
Total Credits:2
Class Credits:1
Lab Credits:2
Clinic Credits:0

OST-122: Office Computations

This course covers the keypad touch method using the electronic calculator (10-key) and mathematical functions used in office applications. Topics may include budgets, discounts, purchasing, inventory, and petty cash. Upon completion, students should be able to solve a wide variety of numerical problems commonly encountered in an office setting.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-134: Text Entry & Formatting

This course is designed to provide skills needed to increase speed, improve accuracy, and format documents. Topics include letters, memos, tables, and business reports. Upon completion, students should be able to produce documents and key timed writings at speeds commensurate with employability.

Course Prerequisites: Take OST-080 or OST-130 or OST-131 or OST-132
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-135: Advanced Text Entry and Formatting

This course is designed to incorporate computer application skills in the generation of office documents. Emphasis is placed on advanced document production with increased speed and accuracy. Upon completion, students should be able to make independent decisions regarding planning, style, and method of presentation.

Course Prerequisites: Take OST-134
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-136: Word Processing

This course is designed to introduce word processing concepts and applications. Topics include preparation of a variety of documents and mastery of specialized software functions. Upon completion, students should be prepared to take a nationally accredited certification exam.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-138: Office Applications II

This course is designed to improve the proficiency in the utilization of software applications used in business offices through a hands-on approach. Emphasis is placed on in-depth usage of software to create a variety of documents applicable to current business environments. Upon completion, students should be able to master the skills required to design documents that can be customized using the latest software applications.

Course Prerequisites: Take One: CIS-110, CIS-111, or OST-137
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-141: Medical Office Terms I

This course uses a language-structure approach to present the terminology and vocabulary that will be encountered in medical office settings. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in approximately one-half of the systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.

Course Prerequisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-142: Medical Office Terms II

This course is a continuation of OST 141 and continues the study, using a language-structure approach, of medical office terminology and vocabulary. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in the remaining systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.

Course Prerequisites: Take One: MED-121 or OST-141
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-145: Social Media for Office Professionals

This course is designed to introduce the office professional to the concepts of social media. Topics include goal setting and strategies, identifying target audiences, rules of engagement, blogs, podcasts and webinars, sharing videos, pictures, and images, social networks, mobile computing, and social media monitoring. Upon completion, students should be able to create and utilize social media tools in the workplace setting.

Course Prerequisites: Take One: CIS-110, CIS-111, or OST-137
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-148: Medical Insurance and Billing

This course introduces fundamentals of medical insurance and billing. Emphasis is placed on the medical billing cycle to include third party payers, coding concepts, and form preparation. Upon completion, students should be able to explain the life cycle of and accurately complete a medical insurance claim.

Course Prerequisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-149: Medical Legal Issues

This course introduces the complex legal, moral, and ethical issues involved in providing health-care services. Emphasis is placed on the legal requirements of medical practices; the relationship of physician, patient, and office personnel; professional liabilities; and medical practice liability. Upon completion, students should be able to demonstrate a working knowledge of current medical law and accepted ethical behavior.

Course Prerequisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-153: Office Finance Solutions

This course introduces basic bookkeeping concepts. Topics include entering data in accounts payable and receivable, keeping petty cash records, maintaining inventory, reconciling bank statements, running payroll, and generating simple financial reports. Upon completion, students should be able to demonstrate competence in the entry and manipulation of data to provide financial solutions for the office.

Course Prerequisites: Take One: CIS-110, CIS-111 or OST-137
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-155: Legal Terminology

This course covers the terminology appropriate to the legal profession. Topics include legal research, court systems, litigation, civil and criminal law, probate, real and personal property, contracts and leases, domestic relations, equity, and corporations. Upon completion, students should be able to spell, pronounce, define, and accurately use legal terms.
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-156: Legal Office Procedures

This course covers legal office functions involved in the operation of a law office. Emphasis is placed on procedures in the law office involving the court system, legal research, litigation, probate, and real estate, personal injury, criminal, and civil law. Upon completion, students should be able to demonstrate a high level of competence in performing legal office duties. This course focuses on document preparation for legal documents and pleadings in many different fields of law.

Course Prerequisites: Take OST-134 Take OST-155
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-164: Office Editing

This course provides a comprehensive study of editing skills needed in the workplace. Emphasis is placed on grammar, punctuation, sentence structure, proofreading, and editing. Upon completion, students should be able to use reference materials to compose and edit text.

Course Prerequisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-165: Advanced Office Editing

This course is designed to develop proficiency in advanced editing skills needed in the office environment. Emphasis is placed on the application of creating effective electronic office documents. Upon completion, students should be able to apply advanced editing skills to compose text.

Course Prerequisites: Take OST-164
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-171: Introduction to Virtual Office

This course introduces the skills and abilities needed to conduct a variety of office administration activities using the latest technology. Students will learn the proper etiquette of communicating electronically as well as the unique procedures and logistics for conducting business in the virtual office. Upon completion, students will know the vocabulary of the virtual office and will have a basic understanding of modern technical communication tools.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-181: Office Procedures

This course introduces the skills and procedures needed in today's office. Topics include effectively interacting with co-workers and the public, processing simple financial and informational documents, and performing functions typical of today's offices. Upon completion, students should be able to display skills and decision-making abilities essential for functioning in the total office context.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-236: Advanced Word Processing

This course develops proficiency in the utilization of advanced word processing functions. Emphasis is placed on advanced word processing features. Upon completion, students should be able to produce a variety of complex business documents.

Course Prerequisites: Take OST-136
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-243: Medical Office Simulation

This course introduces medical systems used to process information in the automated office. Topics include traditional and electronic information resources, managing health information, and the billing cycle. Upon completion, students should be able to use the computer accurately to schedule, bill, update, and make corrections. This course is a unique concentration requirement in the Medical Office Administration program.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-247: Procedure Coding

This course provides in-depth coverage of procedural coding. Emphasis is placed on CPT and HCPCS coding systems. Upon completion, students should be able to properly code procedures and services performed in a medical facility.

Course Prerequisites: Take One: MED-121 or OST-141 Take 1 group OST-141 and OST-148 MED-121 and OST-148 OST-141 and HMT-210 MED-121 and HMT-210
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-248: Diagnostic Coding

This course provides an in-depth study of diagnostic coding. Emphasis is placed on ICD coding system. Upon completion, students should be able to properly code diagnoses in a medical facility.

Course Prerequisites: Take One: MED-121 or OST-141 Take 1 group OST-141 and OST-148 MED-121 and OST-148 OST-141 and HMT-210 MED-121 and HMT-210
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-249: Medical Coding Certification Preparation

This course provides instruction that will prepare students to sit for a national coding certification exam. Topics include diagnostic and procedural coding. Upon completion, students should be able to sit for various medical coding certification exams.

Course Prerequisites: Take All: OST-247 and OST-248
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

OST-260: Advanced Coding Methodologies

This course provides advanced instruction in a variety of emergent methodologies in medical coding. Topics include advanced outpatient coding, inpatient coding, risk adjustment coding, online encoder software, Correct Coding Initiatives (CCI), and advanced record abstraction. Upon completion, students should be able to perform advanced coding in a healthcare facility.

Course Prerequisites: Take All: OST-247 and OST-248 Take OST-247 and OST-248
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-263: Healthcare Customer Relations

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-286: Professional Development

This course covers the personal competencies and qualities needed to project a professional image in the office. Topics include interpersonal skills, health lifestyles, appearance, attitude, personal and professional growth, multicultural awareness, and professional etiquette. Upon completion, students should be able to demonstrate these attributes in the classroom, office, and society.

Course Prerequisites: Take OST-134 or OST-136
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

OST-288: Medical Office Administration Capstone

This course is designed to be a capstone course for the medical office professional and provides a working knowledge of medical office procedures. Emphasis is placed on written and oral communication skills, practice management, electronic health records, medical office procedures, ethics, and professional development. Upon completion, students should be able to demonstrate the skills necessary to manage a medical office.

Course Prerequisites: Take One: OST-148 or HMT-210 Take OST-137 and OST-164 or CIS-110
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

OST-289: Office Administration Capstone

This course is designed to be a capstone course for the office professional and provides a working knowledge of administrative office procedures. Emphasis is placed on written and oral communication skills, office software applications, office procedures, ethics, and professional development. Upon completion, students should be able to adapt in an office environment.

Course Prerequisites: Take OST-138 and CTS-130 Take One Set:Set 1: OST-134 and OST-164Set 2: OST-136 and OST-164
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

HMT-110: Introduction to Healthcare Management

This course introduces the functions, practices, organizational structures, and professional issues in healthcare management. Emphasis is placed on planning, controlling, directing, and communicating within health and human services organizations. Upon completion, students should be able to apply the concepts of management within a healthcare service environment.

Course Prerequisites: Take one: DRE-097, ENG-002, ENG-025 or ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

HMT-211: Long-Term Care Administration

This course introduces the administration of long-term care facilities and services. Emphasis is placed on nursing home care, home health care, hospice, skilled nursing facilities, and other long-term care services. Upon completion, students should be able to distinguish between the different long-term care offerings, criteria for use, and benefits of the patient, resident, and participant.

Course Prerequisites: Take HMT-110
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

HMT-212: Management of Healthcare Organizations

This course examines current issues affecting the management of healthcare delivery systems. Topics include current problems, changes, and challenges in the healthcare environment. Upon completion, students should be able to identify current health care issues and their impact on healthcare management.

Course Prerequisites: Take HMT-110
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0