NOTE: This program is not accepting new students. Individuals interested in working in IT support are encouraged to look into the degree and certificate options in Wake Tech's Network & Cloud Administration program.
The IT Service & Support program prepares students for employment with organizations that use computers to process, manage and communicate information. It provides hands-on experience that allows students to implement, support and customize industry-standard computer information technology.
Course work includes computer systems terminology and operations, operating systems, data communications, networking, hardware and troubleshooting and office applications support.
The program is broad-based and flexible. Depending on the support roles a student desires, certifications and electives train him or her to work in hardware support and repair or end-user support.
The degree features classes that allow students to obtain industry certifications in Microsoft desktop administration, CompTIA A+ and ITIL foundations.
Graduates should qualify for a variety of entry-level, computer-related positions that provide opportunities for advancement with increasing experience and ongoing training. Duties may include systems maintenance and troubleshooting, support and training and business applications implementation.
