Course
Administrative Assistant Fundamentals
Name
OSC-3602AE
Available Classes
Intended Audience
This course is intended for Administrative Assistants.
Description
Rapid growth in a variety of industries – healthcare, legal services, data processing, management, public relations, and others – has created new job opportunities for administrative assistants. Master the administrative essentials: managing data, supporting staff, using technology, coordinating travel and meetings, planning ergonomic work spaces, and more. Become an indispensable member of the team by turning your office into a well-oiled and highly-productive machine.
Course Objectives
- have discovered the essentials of managerial and staff support.
- have learned information and records management
- have understood how to travel and meeting coordination, space planning, and office ergonomics.
Outline of Instruction
- Wednesday - Lesson 01
Today, in our first lesson, you'll see why organizations need administrative assistants, and also explore the type of work that various administrative assistants perform. We'll talk about the different administrative specialties, and look at an overview of their varied duties and requirements. You'll learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers. - Friday - Lesson 02
As an administrative assistant, you frequently participate in office planning. So today, we'll help you understand that an office is an interdependent system where everything works together. You'll see that creating an office environment requires bringing many components together, including office layout, workflow analysis, space planning, furniture and equipment selection, use of lighting, and physical document (file) storage. By the end, you'll be ready to play a vital role in office planning. - Wednesday - Lesson 03
In our fast paced world, organizations move very quickly and make split-second decisions that have far reaching implications. Administrative assistants play a pivotal position in supporting timely and accurate flow of information. In this lesson, you'll learn how to effectively use information management to create a successful office operation and help increase your value to your organization. - Friday - Lesson 04
The pieces of telecommunications, communications, and technology, fit together like a hand in a glove. To be successful as an administrative assistant, you need a command of telecommunications. So, today, we'll share how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries. When you finish this lesson, you'll better understand how to use multi-tasking and communicate using e-mail, fax, and telephone. - Wednesday - Lesson 05
In today's lesson, you'll learn how to productively use reprographics and manage records. Many organizations rely on administrative assistants to coordinate activities in these two areas. You'll learn that reprographics is the process that creates, develops, produces, and distributes printed material that conveys information and ideas. You'll also discover that records management is the management of paper documents, micromedia, and documents that are electronically and magnetically stored. - Friday - Lesson 06
As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. Powerful, user-friendly computer hardware and software can help you greatly with these tasks. So we'll focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system. - Wednesday - Lesson 07
As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings. So today, we'll talk about scheduling and coordinating meetings, conferences, and business travel. We'll share a case study to illustrate your role in supporting these activities. - Friday - Lesson 08
A critical responsibility of administrative assistants is coordinating a wide variety of office activities. To help you meet this challenge, today we'll examine how to create practical policies and procedures, and design and manage useful forms. We'll focus on the use of policies, procedures, and forms that meet organizational objectives and create harmony and order in your day-to-day activities. - Wednesday - Lesson 09
As an administrative assistant, you spend much of your time reading and composing business documents (reports, letters, memoranda, and press releases). Your efficiency and effectiveness is dependent upon your ability to write purposefully and clearly. So our objective today is to enhance your business writing skills. After you finish this lesson, you'll wow your boss and co-workers with your increased ability to write high-quality business documents. - Friday - Lesson 10
In this lesson, we'll bridge the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It's likely that you need to help others with their written communication, so we'll also review the mechanics of proofreading. And you'll learn the basic rules of communication and a few of the more common exceptions - Wednesday - Lesson 11
As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. The basic purpose of interpersonal communication is to transfer understandable information back and forth. In today's lesson, we'll discuss how your desire to share thoughts and ideas create the first part of communication and how you create the second part when you listen, interpret, and react to feedback - Friday - Lesson 12
Today, we'll show you how to perform basic research—something administrative assistants are often asked to do. We'll also discuss the steps you take to create a meaningful and memorable presentation. We’ll talk about what you need to help create a winning presentation, including a strategy for starting your preparation and the software that can help you create a polished piece. Then we'll focus on the elements that you'll include in your winning presentation.
Contact Hours
24
CEU's
2.4
Industry Standard, State, or National Certification
Yes
Certification
CAP
Website URL
Certification Learning Outcomes/Requirements
CE to CU Articulation
No
Prerequisites
Text and Supplies Needed
Internet access
• Email
• One of the following browsers:
o Mozilla Firefox
o Microsoft Internet Explorer (9.0 or above)
o Google Chrome
o Safari
• Adobe PDF plug-in (a free download obtained at Adobe.com .)
• One of the following browsers:
o Mozilla Firefox
o Microsoft Internet Explorer (9.0 or above)
o Google Chrome
o Safari
• Adobe PDF plug-in (a free download obtained at Adobe.com .)
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
- Attendance 80% or above
- Participation
- Students must score 70% or better on 10 quizzes or 70% or better on the final exam.
Accreditation/Special Approval Requirements
Intended Audience
This course is intended for Administrative Assistants.
Specific Industry or Business Support Needs
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information