Course
Administrative Assistant Applications
Name
OSC-3602BE
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
If you are interested in learning about Administrative Assistant Applications, this course is for you.
Description
Discover how time management, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction.
Course Objectives
  1. have understood the fundamentals of business law, contracts, and the principal-agency relationship.
  2. have discovered ethics and organizational politics.
  3. understood the basics of human resources management.
Outline of Instruction
  1. Wednesday - Lesson 01

    In this lesson, we'll discuss why change is so important, review why people are reluctant to change, and explore strategies that can help you overcome resistance to change. We'll help you establish a winning team and lead you through the stages of recruiting, evaluating, and selecting team members. We'll explore the concepts of a core team, extended team, and the overly important team. We'll finish up by discussing the complete performance planning process, including how to address performance problems and how to make reviews more meaningful.
  2. Friday - Lesson 02

    In this lesson and the one that follows, we'll emphasize accounting and financial concepts and fundamentals to help you increase your readiness to use financial information. You'll gain a strong foundation by learning about the general ledger, by seeing the difference between accounting and bookkeeping, and by investigating the different types of accounting. We'll demystify debits and credits and present the accounting equation as a cornerstone of all modern accounting systems.
  3. Wednesday - Lesson 03

    Now that you've absorbed the basics of accounting, it's time to learn how to apply financial information. We'll start off by reviewing two vital financial statements that you will find at nearly every organization—the balance sheet and the income statement. Next, you'll find out how to account for inventories and then discover the significance of cash flow. By the end of the lesson, you'll clearly understand how sound cash management helps companies stay on the right path.
  4. Friday - Lesson 04

    Administrative assistants need to know the basics of business law. While we don't expect any of you to become lawyers, we do want to make sure you have a good grasp of key legal concepts, such as the principal-agency relationship and the basics of contracts. We'll start things off by looking at the idea of law, going through an overview of the legal system, and discussing the essence of commercial law. We'll tackle the essentials of contracts, such as the elements and the various types, and finish up by discussing Article 2 of the Uniform Commercial Code.
  5. Wednesday - Lesson 05

    In today's lesson, we'll examine the four most popular organizational forms: sole proprietorship, general partnership, limited partnership, and corporation. You'll learn all about organizational politics, and see that wherever people work together, you'll find politics. We'll also touch on business ethics, a critical concept that has received much attention in recent years.
  6. Friday - Lesson 06

    Today we'll take a look at human resources management. It's possible that your job responsibilities as an administrative assistant will encompass many or all of the aspects of human resources. Even if you don't have this as a direct responsibility, you may have to interface with or be indirectly involved in aspects of human resources management, working with your company's HR manager. In today’s lesson, we'll explore employee relations, guidelines for documentation in human resources, and the staffing process. We'll review conflict resolution, how to hire the right person, and much, much more.
  7. Wednesday - Lesson 07

    Life is filled with opportunities, problems, and choices. When you effectively plan and control your activities, and also make timely decisions and solve problems, you become a valued asset. We'll look at the ins and outs of planning because just about everything you do begins with a plan. We'll help you learn about the counterpart of planning: control. By the time you finish Lesson 7, you'll know all about problem solving and be able to apply a model of decision making.
  8. Friday - Lesson 08

    Organizing is a critical topic that many companies struggle with. In this lesson, you'll discover how resources are organized so employees can productively perform job duties and complete tasks. We'll begin by studying the purpose of organization and examining several coordinating principles, including authority, power, and span of control. You'll learn the purpose of the staffing function and how to evaluate such key elements as recruitment, selection, appraisal, and development. We'll conclude this lesson by looking at six different forms of organizational charts.
  9. Wednesday - Lesson 09

    It's often said that motivation and leadership are two sides of the same coin. It's difficult to have one and not the other. Today, we'll begin by defining motivation and exploring four theories of motivation, and then we'll move into leadership. You'll learn about the different types of leadership and discover the difference between delegation and empowerment. We'll also examine creativity and help you see how you can increase your creativity levels.
  10. Friday - Lesson 10

    We find that most people believe marketing is either advertising or selling. Our primary objective in today's lesson is to make sure that you clearly understand the distinction between marketing, advertising, and sales. You'll discover what it means to be consumer oriented. Also, you'll learn how to apply the four Ps (product, place, price, promotion) and see how these variables work together to form marketing strategies.
  11. Wednesday - Lesson 11

    Operations management is one of the unheralded activities at a company. The folks that work in this area don't receive much credit and don't lead a glamorous life. They're the behind-the-scenes people that keep the ball rolling so that customers are happy and the company makes profits. Today, we'll explore the diverse nature of operations management and see how selecting, designing, operating, controlling, and updating play an important role in all operating systems. We'll explore such key concepts as forecasting, capacity, and make-or-buy analysis, as well as discussing their importance.
  12. Friday - Lesson 12

    You've probably heard the saying "time is money." How you manage your time is the key to your success. Time management is one of the most important skills you as an administrative assistant can develop. If you don't learn how to manage your time, you will not be as effective and efficient and you run the risk of letting down those people who rely on you. In today's lesson, you'll learn about the importance of time management and how it can benefit you in your role as an administrative assistant. We'll examine the benefits of time management and identify tools and techniques to help you free up more time for work and outside interests.
Contact Hours
24
CEU's
2.4
Industry Standard, State, or National Certification
No
CE to CU Articulation
No
Prerequisites
Completion of Becky and Tony Swaim's Administrative Assistant Fundamentals course (or equivalent experience).
Text and Supplies Needed
Internet access
• Email
• One of the following browsers:
o Mozilla Firefox
o Microsoft Internet Explorer (9.0 or above)
o Google Chrome
o Safari
• Adobe PDF plug-in (a free download obtained at Adobe.com .)
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 80% or above
  2. Participation
  3. • Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
    • If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
    • The Final Exam must be taken by the Wake Tech course end date
Accreditation/Special Approval Requirements
Intended Audience
If you are interested in learning about Administrative Assistant Applications, this course is for you.
Specific Industry or Business Support Needs
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
919-532-5847