Course
Hospitality Hotel & Restaurant Certifications
Name
HOS-4040A3
Overall Quality of This Course
★★★★★
Based on 168 student surveys.
Available Classes
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
Description
Learn the business of the hospitality industry! This comprehensive course will examine hotel and restaurant operations from "front of the house" to "back of the house," with the guest experience in mind. You'll build knowledge and essential skills in the latest practices and technologies used in the industry, and you'll prepare for the variety of challenges faced by hospitality management professionals. You'll gain a global perspective on present and future needs and trends in hospitality services. This course will help students with long term hospitality career success and industry leadership.
Course Objectives
- Upon successful completion of course, participants will • have specific skills training that lead to professional certification in different aspects of the hospitality industry. • be prepared for entry-level lodging & other hospitality positions •Promote Confidence and positive work ethics. • Provide smooth transition to Lodging Management Program or high level hospitality coursework.
Outline of Instruction
- Topics included are
• Introduction to Hospitality and Lodging
• Beverages, Restaurants, and Managed Services
• Tourism, Recreation, Attractions, Clubs and Gaming
• Assemblies, Events, Attractions, Leadership and Management.
• Front Desk Representative Certification ( American Hotel & Lodging Education Institute)
• ServSafe Training Certification (National Restaurant Association)
• TIPS Certification
• Exposure to a Property Management System (P.M.S) for Reservations and Check-in procedures.
• Micros Point of Sale Training.
• Guest Speakers
The students will be required to complete their weekly online sessions once user ID's and passwords are provided by the instructor.
Contact Hours
168
CEU's
16.8
Industry Standard, State, or National Certification
Yes
Certification
American Hotel & Lodging Educational Institute, National Restaurant Association , TIPS Certification
Website URL
https://ahlei.org/,servsafe.com,gettips.com
Certification Learning Outcomes/Requirements
- Students will be prepared for an entry-level position in various departments within the hospitality industry.
Students will be prepared to get certified in Servsafe (Food Handling and Sanitation ) through the National Restaurant Association.
Front Desk Representative Certification ( American Hotel & Lodging Educational Institute)
Exposure to a live Property Management System for Hotel Bookings.
T.I.P.S certification for Responsible Alcohol Service ( Training for Intervention Procedures) (Traditional Class only)
CE to CU Articulation
No
Prerequisites
N/A
Text and Supplies Needed
Introduction to Hospitality,8/e (no printed book ) ISBN # 013521436-X. ( e-text + My Hospitality Lab). Servsafe Manager 7th Edition ISBN 978-1-58280-309-8 , Training for Intervention Procedures (TIPS Program) and Front Desk Rep Certification Passwords will be provided to the students . Codes for the Online portion of the class will be provided by the instructor. Servsafe Text books will be provided for classroom use only.
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
- Attendance 90% or above
- Participation
- Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 70 % or higher will be required to get the final certification.
Accreditation/Special Approval Requirements
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
Specific Industry or Business Support Needs
Hotels, Restaurants, Cafes, Catering, Cruise Ships,Event Planning etc.
Wake County Need for Industry Positions
“Employment of food and beverage serving and related workers is projected to grow 16.87 percent from 2021-2030 about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent.
Industry or Job Titles Related to training Outcomes for Employment
- Banquet Set Up
- Banquet Waiter
- Bellman
- Restaurant Service
- Reservation Agent
- Front Office Agent
- Guest Service Representative
- Housekeeping
Related Courses
- Beginner's Certification in Culinary Arts & Restaurant - CUL-3075B3
- Beginner's Baking and Pastry Arts - CUL-3075A3
Course Contact Information
Sameer Pawa
sspawa@waketech.edu
919-866-6158