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Hospitality Hotel & Restaurant Certifications
Start a Career in the Hospitality Industry | Register | Contact Coordinator | Download a Brochure
How does the hospitality industry serve the economy?
The hospitality industry, and more broadly, travel and tourism, are crucial components of the nation’s economic recovery, providing millions of jobs that cannot be outsourced overseas. Foreign visitors are vital customers for the hotel industry, and in 2013 roughly 70 million international travelers came to the U.S., up from 55 million just four years earlier. On average, each international visitor spends $4,500 – benefitting not just hotels, but restaurants, retail stores, and other businesses in the community. In total, travel and tourism account for almost 30% of all U.S. service exports.
President Obama has commented that the “tens of millions of tourists from all over the world” who visit the U.S. each year have a significant impact on our economy, noting that “… the more folks who visit America, the more Americans we get back to work.”
Wake Tech’s Hospitality Hotel & Restaurant Certifications course (formerly START Hospitality) is a fun , 10-week course offering certifications in the following areas:
- START (Skills Tasks and Results Training) Certification: Training created by the American Hotel & Lodging Educational Institute.
- Line Level Certification: Obtained after 90 days of employment in the industry.
- ServSafe Certification: Food safety training that provides essential knowledge and skills.
- Career Readiness Certification (Optional): Employability skills like reading and math are essential for the workplace and recognized by employers.
- Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
- TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
- Opera Property Management System: Front office software used in most major hotels.
- Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
- CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers.
Students must meet the specific requirements of each program to earn certification.
The course also includes field trips, where you will learn how hotel and restaurants actually operates; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged. More than 70% of our students have successfully obtained careers upon completion of this program.
Frequently Asked Questions:
- Are there any pre-requisites to take this course?
Unlike the curriculum program ,as long as you can read at a Grade 9 & 10 level English & Math level, you should be able to take this course. Of course, we do need an A+ Personality for this career.You could be a high school student or a graduate , empty nester or a senior citizen. All are welcome.
- I have kids. Will I be able to handle the schedule in this industry?
The hospitality industry is open 24 hours and has various shifts which include full time and part time positions. There are morning, afternoon and evening shifts. You can work any one of the three shifts depending on the needs of the company. But they are flexible as well.
- What kind of position can I get when I finish the course?
Students have in the past received positions like Front Office Associates, Sales Assistants, Food & Beverage Servers, Banquet Staff, Concierge, Housekeeping and more. Students have moved up the ladder very quickly once they have mastered those positions to become supervisors and Managers as well. Please see the video about success stories.
- Do these companies offer benefits?
Most hotel companies offer a competitive benefit . Some companies also offer tuition reimbursement after you have spent some time in the company. You also as an employee of example Hilton Hotels get travel benefits.
- What if I move to another state after completion?
These are global careers. These companies are in every state in our country and most of the world. Again, as long as you show them these certifications and bring your personality to them, they are also looking for great candidates to have as a team member.
For more information, contact Sameer Pawa at [email protected] or 919-866-6158.