How does the hospitality industry serve the economy?
The hospitality industry, and more broadly, travel and tourism, are crucial components of the nation’s economic recovery, providing millions of jobs that cannot be outsourced overseas. Foreign visitors are vital customers for the hotel industry, and in 2013 roughly 70 million international travelers came to the U.S., up from 55 million just four years earlier. On average, each international visitor spends $4,500 – benefitting not just hotels, but restaurants, retail stores, and other businesses in the community. In total, travel and tourism account for almost 30% of all U.S. service exports.
President Obama has commented that the “tens of millions of tourists from all over the world” who visit the U.S. each year have a significant impact on our economy, noting that “… the more folks who visit America, the more Americans we get back to work.”
Wake Tech’s Hospitality Hotel & Restaurant Certifications course (formerly START Hospitality) is an intensive, 10-week course offering certifications in the following areas:
START (Skills Tasks and Results Training) Certification: Training created by the American Hotel & Lodging Educational Institute.
Line Level Certification: Obtained after 90 days of employment in the industry.
ServSafe Certification: Food safety training that provides essential knowledge and skills.
Career Readiness Certification (Optional): Employability skills like reading and math are essential for the workplace and recognized by employers.
Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
Opera Property Management System: Front office software used in most major hotels.
Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers.
Students must meet the specific requirements of each program to earn certification.
The course also includes field trips, where you will learn how hotel and restaurants actually operates; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged.