The Magic of Disney’s Quality Service Comes to Wake Tech

Dr. Stephen Scott, Wake Tech President, Welcomes the Disney Institute

March 2nd, 2011


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Dr. Stephen Scott, Wake Tech President, Welcomes the Disney Institute
The Magic of Disney's Quality Service Comes to Wake Tech
The Magic of Disney's Quality Service Comes to Wake Tech
The Magic of Disney's Quality Service Comes to Wake Tech
The Magic of Disney's Quality Service Comes to Wake Tech

Local Business Professionals Attend Unique Workshop

RALEIGH, N.C. (March 2, 2011) - Great customer service isn't a secret for businesses looking to get ahead. Dozens of local business professionals experienced the magic of Disney's Approach to Quality Service today at Wake Tech's Main Campus. Participants included employees and managers of financial institutions, healthcare providers, and government agencies, as well as small business owners. The unique one-day workshop, presented by the Disney Institute, was designed to inspire workers with the same values Walt Disney instilled in his organization. Wake Tech offered the workshop as part of its on-going commitment to workforce training and development.

Using team-building exercises, group discussions and case studies from Disney's many business units, those who attended the workshop learned how to apply Disney's solid business philosophies to their own companies. They gained new ideas for creating a service-driven organization that exceeds customer expectations, drives repeat business and delivers excellence.

"In an era where everyone is competing for business and market share, excellent customer service isn't a luxury, it's a necessity," says Jeff James, vice president for Disney Institute. "This program is a rare opportunity for business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge." Disney's Approach to Quality Service was sponsored by Credit Suisse and Wake Technical Community College. It's the fifth Disney Institute workshop offered at Wake Tech.

About Disney Institute:

Disney Institute was created to showcase "the business behind the magic" - Disney best practices that easily adapt to other organizations. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the Americas, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. To learn more about Disney Institute, visit www.disneyinstitute.com.

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